Privacy Policy — How 399dt Collects, Uses, and Protects Your Data

1. Introduction and Scope

This Privacy Policy ("Policy") is published by 399dt ("399dt", "we", "us", "our") and applies to all personal data collected from individuals ("you", "the Player", "the User") who access or use the 399dt website, mobile interface, and associated betting, casino, and payment services (collectively, "the Platform").

399dt is an online casino and sports betting platform designed for players based in Bangladesh. This Policy is written in English and is intended to be read and understood by players operating in Bangladesh. All monetary values referenced in this Policy are denominated in Bangladeshi Taka (৳) unless otherwise stated.

This Policy governs the personal data of all users of the 399dt Platform, including registered players, users browsing the Platform without an account, and individuals who contact the 399dt support team. It applies regardless of the device or connection method used to access the Platform.

399dt is committed to handling personal data responsibly, transparently, and securely. This Policy reflects that commitment and is reviewed and updated periodically to remain current with the services offered on the Platform and with applicable data protection standards.

2. Data We Collect

399dt collects personal data from players through several distinct channels: directly from you when you register an account or interact with the Platform, automatically as you use the Platform, and from third-party sources such as payment providers and identity verification services. The categories of personal data we collect are described in the table below.

399dt does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data beyond what is strictly required for identity verification purposes. Where identity document images are collected for KYC verification, they are handled with the highest level of security and access controls.

3. How We Use Your Data

399dt uses the personal data collected from players for specific, clearly defined purposes. We do not use personal data in ways that are incompatible with the purposes described in this section. The legal basis for each processing activity is identified alongside the purpose.

• Account Registration and Management: We use your identity and contact data to create and maintain your player account on 399dt, to authenticate your identity at login, and to communicate account-related information such as password resets, verification requests, and account status updates.
• Identity Verification (KYC): We use identity data and, where required, document images to verify that you meet the eligibility requirements to use the Platform — in particular, that you are aged 18 or above and that your account details are accurate. KYC verification is a standard requirement for processing withdrawal requests.
• Processing Deposits and Withdrawals: We use financial data to process your deposit and withdrawal transactions in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, and supported bank transfer services. Financial data is shared with the relevant payment processor only to the extent necessary to complete the transaction.
• Delivering Gaming Services: We use gameplay data to operate casino games, sportsbook markets, and bonus programmes on the Platform, and to maintain fair play integrity across all game sessions.
• Fraud Prevention and Security: We use technical data, financial data, and gameplay data to detect and prevent fraudulent activity, multi-accounting, money laundering, bonus abuse, and other prohibited conduct as described in the 399dt Terms & Conditions.
• Customer Support: We use communications data and account data to respond to your support inquiries, resolve disputes, and improve the quality of our support service.
• Platform Analytics and Improvement: We use usage data and technical data to analyse how players interact with the Platform, to identify technical issues, and to improve Platform performance, design, and content. Analytics are conducted on an aggregated or pseudonymised basis wherever possible.
• Responsible Gaming: We use gameplay data and account activity records to monitor for indicators of problem gambling, to enforce self-exclusion and deposit limit settings selected by the player, and to comply with our responsible gaming obligations.
• Legal and Regulatory Compliance: We may process and retain personal data as required to comply with applicable laws, to respond to lawful requests from regulatory or law enforcement authorities, and to maintain records required for financial auditing purposes.

4. Data Sharing and Third Parties

399dt does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. We share personal data only in the specific, limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

• Payment Processors: When you make a deposit or request a withdrawal, the necessary financial and identity data is shared with the relevant payment provider (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, or other supported institutions) to process the transaction. Each payment provider operates under its own data privacy framework and is independently responsible for the data it processes.
• Game Software Providers: Where casino games and live dealer tables are provided by third-party studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), limited gameplay session data may be shared with those providers for the purpose of delivering and supporting the game. Game providers do not receive your full personal profile or payment data.
• Identity Verification Services: Where 399dt uses a third-party KYC service provider to assist with document verification, the identity documents and personal data required for that verification are shared with that provider under strict data processing agreements.
• Analytics Providers: Aggregated or pseudonymised usage data may be shared with analytics platforms to help 399dt understand Platform performance and player behaviour. Individual players are not personally identifiable in this data.
• Legal and Regulatory Authorities: 399dt will disclose personal data to law enforcement, regulatory bodies, or other government authorities in Bangladesh or internationally where required to do so by law, by court order, or in connection with the investigation of fraud, money laundering, or other serious offences.
• Business Successors: In the event of a merger, acquisition, or transfer of all or part of the 399dt business, player personal data may be transferred to the successor entity as part of that transaction. Players will be notified of any such change via their registered email address prior to the transfer taking effect.

5. Cookies and Tracking Technologies

The 399dt Platform uses cookies and similar technologies (including local storage objects and session tokens) to ensure the Platform functions correctly, to maintain your login session, to protect account security, and to analyse how the Platform is used. This section describes the categories of cookies we use and the purpose of each.

You can manage or disable cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies on a site-by-site basis. Please note that disabling strictly necessary or security cookies may significantly impair the functionality of the 399dt Platform and may prevent you from logging in or completing transactions.

6. Data Retention and Security

399dt retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or financial record-keeping obligations. The following general retention periods apply:

• Active account data (identity, contact, financial, and gameplay data) is retained for the full duration of the player's account and for a minimum of 5 years following permanent account closure, to comply with anti-money laundering (AML) and financial record-keeping requirements.
• KYC verification documents (copies of NID, passport, or other identity documents) are retained for a minimum of 5 years following the last transaction or account closure, whichever is later, in accordance with financial compliance standards.
• Customer support communications are retained for a minimum of 3 years from the date of the interaction, to enable dispute resolution and quality review.
• Technical and usage data (server logs, session data, analytics data) is retained for a maximum of 13 months in identifiable form, after which it is either deleted or fully anonymised.
• Marketing preference records are retained indefinitely to honour opt-out requests, ensuring that players who have unsubscribed are not inadvertently re-added to marketing lists.

Data Security Measures: 399dt implements a range of technical and organisational security measures to protect personal data against unauthorised access, loss, theft, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between player devices and the 399dt Platform.
• Encryption of sensitive data fields (including payment account references and identity document images) at rest in our database infrastructure.
• Role-based access controls (RBAC) ensuring that 399dt staff can only access personal data to the extent required for their specific job function.
• Regular internal security reviews and vulnerability assessments of the Platform infrastructure.
• Secure, access-controlled data hosting environments with regular automated backups.

7. Your Privacy Rights

As a player on the 399dt Platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact the 399dt support team at [email protected] with the subject line "Privacy Rights Request". We will respond within 14 business days of receiving a valid request.

• Right of Access: You have the right to request a copy of the personal data that 399dt holds about you, together with information about how it is used and with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may also update certain account details directly through your player account settings on the Platform.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where you believe the data is being processed unlawfully. Please note that deletion requests may be declined or partially fulfilled where retention is required by applicable law (e.g., AML record-keeping obligations).
• Right to Restrict Processing: You have the right to request that 399dt restricts the processing of your personal data in certain circumstances — for example, while you are disputing the accuracy of data we hold about you, or while a complaint is being investigated.
• Right to Data Portability: Where technically feasible and where processing is based on your consent or on a contractual relationship, you may request a structured, machine-readable export of the personal data you have provided to 399dt.
• Right to Object to Marketing: You have the absolute right to object to the processing of your personal data for direct marketing purposes at any time, with no requirement to provide a reason. To opt out of all marketing communications from 399dt, contact [email protected].
• Right to Withdraw Consent: Where 399dt processes personal data on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place prior to withdrawal.

8. Contact and Policy Updates

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern about how 399dt is handling your personal data, please contact the 399dt privacy and support team using the following details:

Email (plain text — not a link): [email protected]
Subject Line: Privacy Rights Request / Privacy Concern
Response Time: Within 14 business days of receiving a valid request
Operating Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)

All privacy-related inquiries are handled in English by the 399dt compliance and support team. Players are encouraged to include their registered email address and a clear description of their request or concern in all communications.

Policy Updates: 399dt reserves the right to amend, update, or revise this Privacy Policy at any time. When changes are made, the revised Policy will be published on this page with an updated effective date at the top of the document. For material changes that significantly affect how we process personal data, registered players will be notified via the email address associated with their 399dt account prior to the changes taking effect. Continued use of the 399dt Platform following publication of a revised Privacy Policy constitutes acceptance of the updated terms. It is your responsibility to review this page periodically.

This Privacy Policy was last reviewed and updated in January 2026. It supersedes all previous versions of the 399dt Privacy Policy.